Why Generic Policies Fail RingCentral Vetting
RingCentral (and its vetting partners via TCR) automatically reject privacy policies that contain broad "data sharing" clauses. Even high-quality templates from legal sites often fail because they allow sharing with "affiliates" or "partners" for marketing purposes—a practice known as "list selling" or "lead generation" that carriers strictly prohibit on 10DLC.
The "Deal-Breaker" Clause
To pass RingCentral's review, your policy must include a specific exclusion for mobile phone data in your sharing section. Without this, carriers assume you retain the right to sell phone numbers to spammers.
"We may share your personal information with third-party partners for marketing purposes."
"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes."
The Mandatory "No Sharing" Clause
If you already have a privacy policy, insert this exact text under your "Information Sharing" section to fix the error.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Note: This language satisfies the requirements for AT&T, T-Mobile, and Verizon. Do not alter the meaning or you risk rejection.
Full Privacy Policy Template
If you don't have a privacy policy, use this complete template. Replace bracketed text with your details.
Privacy Policy
Last Updated: [Current Date]
[Brand Name] operates [Website URL]. This privacy policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
1. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
2. Types of Data Collected
Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Phone number
- First name and last name
- Email address
- Address, State, Province, ZIP/Postal code, City
3. Use of Data
[Brand Name] uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
4. Disclosure of Data
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of [Brand Name]
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
5. SMS Consent and Phone Numbers
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: [Support Email]
- By phone number: [Support Phone Number]
How to Use This Template
Follow these precise steps to update your site and pass RingCentral's review. Skipped steps are common causes of re-rejection.
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1
Create/Update Page
Create a dedicated page on your website (e.g.,
yourdomain.com/privacy-policy). Paste the text from above. Do not use a PDF upload. -
2
Verify Accessibility
Ensure the page is publicly accessible (no password login required) and linked clearly in your website footer. Verification bots must be able to crawl it.
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3
Submit URL to RingCentral
Log into RingCentral Admin Portal > 10DLC Registration. Enter the direct link to this new privacy policy page in the "Privacy Policy URL" field.
Don't Have a Website?
We can host a fully compliant microsite for you that includes this privacy policy, terms of service, and opt-in forms pre-built for RingCentral approval.
Get Hosted SiteFrequently Asked Questions
Does RingCentral accept PDF privacy policies?
What if I actually DO share data?
Does this apply to Sole Proprietors?
Can I use a policy generator?
Legal Disclaimer: This Privacy Policy Template provides general compliance language based on RingCentral and carrier requirements and does not constitute legal advice. Regulatory requirements vary by jurisdiction. Organizations should consult qualified legal counsel to verify compliance with applicable federal and state regulations (TCPA, CTIA, GDPR, CCPA). MyTCRPlus does not provide legal advisory services.